Bk10 Privacy Policy
Your personal data is of the utmost importance to us. This policy transparently explains how the information you provide on the bk10 platform is collected, stored, and used.
Last updated: January 2026
Policy Table of Contents
- Details of Information Collected
- Purpose of Data Use
- Cookies & Tracking Technologies
- Data Retention & Security
- Sharing Information with Third Parties
- User Rights & Policy Updates
Information We Collect
When registering with bk10, you will be asked to provide certain personal details that are necessary for managing your account and delivering our services. This includes your full name, date of birth, email address, mobile number, and residential address. We only collect information that is genuinely required to provide our services. Collecting unnecessary or excessive personal data is not something we do.
As part of the Know Your Customer (KYC) process, we may collect information from government-issued identity documents such as a National ID card, passport, or driving licence. This information is used solely to verify your identity and to meet our legal obligations under anti-money laundering regulations. KYC data is stored in a highly secure environment and is never used for any commercial purpose.
For financial transactions, we record payment details related to your BDT transactions — such as mobile banking (bKash, Nagad, Rocket) account numbers or partial bank account information. Full payment card details are never stored on our servers, and all financial transactions are conducted through encrypted channels.
When you use our website or app, certain technical information is collected automatically. This includes your IP address, device type, operating system, browser details, session duration, and click history. This data is used to improve platform performance and diagnose technical issues. We analyze this information regularly to continually enhance your experience.
- Registration Details: Name, Email, Mobile, Address
- Government-Issued ID Information for KYC Verification
- BDT Payment & Mobile Banking Information (Partial)
- Technical Information on Device, Browser & Usage
- Full payment card details are never stored
Purpose of Data Use
Bk10 uses your information only for specific, legitimate, and clearly defined purposes — never beyond them. The primary use of collected data is to create and manage your account, process transactions, and deliver the platform's core services without interruption. We also use your information to improve service quality, maintain security, and keep you informed about relevant offers and promotions. All data processing activities are conducted in compliance with applicable laws and regulations in Bangladesh.
To enhance your personalized gaming experience, we analyze your preferences, play patterns, and platform activity. This allows us to surface relevant games, tournaments, and bonus offers tailored to you. Personalization is entirely optional and can be turned off at any time from your account settings. We never use your data to make decisions that work against you or to give you an unfair experience.
We run automated risk assessment processes to prevent fraud, combat money laundering, and promote responsible gaming. If unusual transactions or behavior are detected, automated protective measures may be applied to your account. These processes exist to safeguard your funds and account security. You retain the right to contest any automated decision made about you.
We send important service notifications, transaction confirmations, and security alerts to your email or mobile number. Promotional messages are only sent when you have given your consent — either at registration or at a later point. You can opt out of promotional messages at any time, though essential service notifications will continue to be sent. You have full visibility and control over how we communicate with you.
- Account Management & Core Service Delivery
- Personalized Gaming Experience (Optional, Can Be Disabled)
- Fraud Prevention & Risk Assessment
- Service Notifications & (Consent-Based) Promotions
Cookies & Tracking Technologies
Cookies are small data files stored in your browser that make your next visit smoother and more convenient. bk10 uses three types of cookies: essential cookies (required for the site to function), functionality cookies (which remember your preferences), and analytics cookies (which measure site performance). We do not use advertising or third-party tracking cookies, because your privacy is our top priority.
Essential cookies keep your login session active, manage security tokens, and save form data. Without them, core site functions cannot operate, so they cannot be disabled. You can, however, configure your browser to automatically clear cookies at the end of each session.
Analytics cookies help us understand which parts of the site are most used and where there is room for improvement. This data is collected on a purely statistical basis and is never used to identify any individual user. You have the option to decline analytics cookies, and doing so will have no impact on the core services available to you.
You can manage, view, or delete cookies at any time through your browser settings. Most modern browsers offer detailed cookie management options. For the mobile app, you can clear cache and data from the app's settings section. We never collect sensitive information through cookies without your consent.
- Essential Cookies: Session & Security Management
- Functionality cookies: saving preferences & language settings
- Analytics Cookies: Anonymous Usage Statistics
- No Advertising or Third-Party Tracking Cookies
Data Retention & Security
Bk10 stores your personal information within a top-tier security infrastructure. Our servers are protected by industry-standard SSL/TLS encryption, firewall protection, and intrusion detection systems. All stored data is secured using AES-256 encryption, one of the most robust encryption standards available today. Our security team monitors systems around the clock and takes immediate action the moment any suspicious activity is detected.
Your account password is never stored in plain text — we use strong hashing algorithms instead. You can further secure your account by enabling Two-Factor Authentication (2FA). If an unrecognized login is detected, we will automatically alert you and lock the session if necessary. Our staff will never ask you for your password.
Your data is retained for as long as your account remains active. Following account closure or deletion, certain information may be retained for up to five years to meet legal obligations. Once that period has passed, data is permanently and securely deleted in a way that prevents recovery. Deletion at the end of the retention period is carried out through an automated process, and a record of it is maintained.
In the event of a security breach, bk10 has an incident response plan in place to act quickly. Affected users will be notified as soon as possible and advised on the protective steps they should take. We are committed to full transparency regarding any data risk.
- All Data Transfers Secured with SSL/TLS Encryption
- 24/7 Security Monitoring & Firewall Protection
- Data Retained for Up to Five Years After Account Closure
- Prompt User Notification in the Event of a Security Breach
Sharing Information with Third Parties
Bk10 never sells or rents your personal information. However, limited data sharing with trusted third-party partners may be necessary to operate our services. These partners carry out specific technical or operational functions on our behalf — such as payment processing, identity verification, and infrastructure maintenance. The exact terms of data sharing with each partner are clearly set out in our agreements.
All our third-party partners operate under strict data processing agreements and may only use your information for the specific purposes defined in those agreements — never for their own interests or any other purpose. We regularly review partners for data protection compliance, and any partner found in breach of our standards will have their relationship with us terminated. Data protection is a non-negotiable requirement in our partner selection process.
In response to a lawful legal request from Bangladesh's judiciary or law enforcement authorities, we may be legally required to disclose certain information. In such cases, only the information specifically required by law is provided — nothing beyond what is legally mandated. We are committed to protecting our users' interests at all times and take every possible step to prevent unnecessary disclosure of data. Every stage of receiving and responding to a legal request is fully documented.
In the event of a corporate merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be informed in advance, and the new entity will be required to maintain protections equivalent to this Privacy Policy. If you find the changes unacceptable, the option to delete your account will always be available. We are committed to full transparency in any such transition.
- Your Data Is Never Sold or Rented
- Limited Sharing with Payment & KYC Partners
- All Partners Bound by Data Processing Agreements
- Only Necessary Information Disclosed in Response to Legal Requests
Your Rights & Policy Updates
Every bk10 user holds fundamental rights over their personal data, and we fully respect them. You may request to view, correct, or delete your stored information. To exercise any of these rights, simply reach out to our support team and we will process your request within the designated timeframe. We believe transparency and user control are the foundation of a trustworthy platform.
Under your right to access, you can request at any time to know what personal data we hold about you and how it is being used. Your right to rectification means you can update any information that is incorrect or incomplete. Under your right to data portability, you may request a copy of your data in a machine-readable format. We aim to fulfill every request within a maximum of 30 business days.
You can exercise your Right to Erasure by requesting the permanent deletion of your account and associated data. Due to legal obligations, certain information may need to be retained for a specified period, which we will clearly communicate in response to your deletion request. Under your right to object, you may raise objections to any specific data processing activity. We will review the validity of your objection and take the appropriate action.
If this Privacy Policy needs to be updated, we will publish the revised version on this page and update the "Last Updated" date at the top. For significant changes, we will notify you in advance via email or in-app notification. Continued use of the platform after any changes will be taken as acceptance of the updated policy. We recommend reviewing this policy periodically to stay informed.
- Right to Access, Correct & Obtain a Copy of Your Data
- Right to Request Data Deletion
- Right to Object to Data Processing
- Advance notification of policy changes
Your data is secure, your privacy is guaranteed
Bk10 is committed to protecting your personal data at all times. Join us today and enjoy gaming in a safe, secure environment.